Sugar Hill Phone Directory
The Sugar Hill phone directory provides contacts for city government offices, the city clerk, open records services, and Gwinnett County court contacts that handle cases for Sugar Hill residents. Sugar Hill sits in Gwinnett County with a population near 28,598, and the city manages its own local government while county-level services run through the Gwinnett County offices in Lawrenceville. This page gathers the phone numbers, web links, and office details you need to reach the right person on your first call.
Sugar Hill Quick Facts
Sugar Hill City Clerk Phone Directory
The Sugar Hill City Clerk is the main point of contact for public records, city ordinances, and general administrative questions. The city hall address is 5039 West Broad Street, Sugar Hill, GA 30518. The main phone number is 770-945-6716. Office hours are Monday through Friday during regular business hours. Walk-in visits work well for simple requests like picking up forms or dropping off paperwork. Staff at the front desk can help you figure out where to start.
All open records requests should be submitted during regular business hours. The clerk's office processes requests on a first-come, first-served basis. Staff can help you figure out which department holds the records you need if you are not sure. Sugar Hill runs a compact city government, so the clerk's office handles many tasks that would be split across several departments in a bigger city. That means one call to 770-945-6716 can often get you to the right person without being transferred around.
The city's open records page at cityofsugarhill.com explains how to submit a request and what to expect. The screenshot below shows the Sugar Hill open records page with instructions for submitting public records requests.
From this page you can find the request form, fee info, and contact details for the clerk's office. It is the best starting point for any records question at the city level.
Sugar Hill Phone Directory for Open Records
In accordance with the Open Records Act, Sugar Hill has three business days to respond to a written request. That timeline comes from O.C.G.A. § 50-18-70 through § 50-18-77, the Georgia Open Records Act. The law gives anyone the right to inspect and copy public records. You do not need to live in Sugar Hill. You do not need to state a reason. The three-day window is a hard rule, and the city must at least acknowledge your request within that period even if they need more time to pull the files.
To make a request, put it in writing. The city prefers that you use the form on their website or submit your request in person at city hall. Phone calls work for general questions about what records exist, but the formal process starts with a written request. Once the city receives your written request, the three-day clock starts. Be specific about what you need. Names, dates, and department names help staff find the right files faster.
The first quarter hour of staff time is free under Georgia law. After that, the city can charge based on the hourly rate of the lowest-paid employee who can fulfill the request. Copies cost 10 cents per page. If your request is large, the city should give you a cost estimate before they start pulling records. You can narrow your request to reduce the cost if the estimate seems high.
If the city denies your request, they must cite a specific exemption. The exemptions are listed at O.C.G.A. § 50-18-74. These cover things like active criminal investigations, certain personnel records, and attorney-client communications. Most routine requests go through without any problem.
Gwinnett County Clerk Phone Directory
Sugar Hill is in Gwinnett County, and most court records for Sugar Hill residents are held at the Gwinnett County Clerk of Court. The clerk handles civil cases, criminal cases, real estate recordings, and other court filings. You can access Gwinnett County court records through the Gwinnett County open records portal or the courts website. The site has case search tools, fee schedules, and office contact information.
The Gwinnett County Justice and Administration Center is in Lawrenceville, which is the county seat. That is where most in-person court business takes place. The drive from Sugar Hill to Lawrenceville is about 20 minutes depending on traffic. Call ahead if you plan to visit so you can confirm that the office you need is open and that they can help with your specific request.
For statewide record searches that span all 159 Georgia counties, the GSCCCA at gsccca.org/search covers deed records, lien filings, and UCC records. This is useful when you need to search beyond Gwinnett County or check records filed in another part of the state. The GSCCCA index is free to search online, though fees apply if you need certified copies or full document images.
| Office | Gwinnett County Clerk of Court |
|---|---|
| Address | 75 Langley Drive Lawrenceville, GA 30046 |
| Phone | 770-822-8100 |
| Website | gwinnettcounty.com |
Sugar Hill Phone Directory for Police Records
The Sugar Hill Police Department handles law enforcement for the city. For police records like incident reports, accident reports, and arrest records, you need to go through the police department rather than the city clerk. Most police departments in Georgia have their own open records process that runs separate from the city's general process.
Contact the Sugar Hill Police Department through the city's main number at 770-945-6716 and ask to be transferred to the records division. Police open records requests should be in writing. You will need to provide enough detail for staff to find the records you are looking for, such as a case number, date of incident, or names of the people involved. Response times depend on the type and size of the request. Simple requests like a single accident report may come back within a few days.
Some records may be exempt from disclosure. Active investigation files, juvenile records, and certain victim information fall under exemptions in the Georgia Open Records Act. The department must tell you which exemption applies if they deny part or all of your request.
Georgia Open Records Law and Sugar Hill
Georgia's Open Records Act is one of the stronger public access laws in the country. The law at O.C.G.A. § 50-18-71 states that public records belong to the citizens of Georgia and government agencies are just the custodians. This applies to every office in Sugar Hill and Gwinnett County. The definition of a public record is broad. It covers any document, paper, letter, map, tape, photograph, or similar material made or received in the course of government business.
The three-day response window is a hard deadline. If the city cannot complete your request within three business days, they must notify you within that window and provide a timeline for when the records will be ready. If you get no response at all within three business days, follow up in writing and reference your original request date. The law gives you the right to take the matter to court if an agency fails to comply. The losing party may be responsible for the other side's legal fees, which gives agencies a strong reason to follow the rules.
Sugar Hill has been responsive to open records requests in general. The city's small size works in your favor here. Fewer layers of government usually mean faster response times and less red tape. The Georgia Secretary of State website also has information about state-level records and government transparency resources.
Sugar Hill Phone Directory Tips
Call the main line at 770-945-6716 first thing in the morning for the shortest wait. Late mornings and early afternoons tend to be busiest. If you reach voicemail, leave your name, phone number, and a brief description of what you need. Staff generally return calls within one business day.
For records requests, use the written process whenever you can. A written request starts the legal clock and creates a paper trail. Phone calls are fine for asking questions, but they do not count as formal requests under Georgia law. If you plan to visit city hall in person, the address is 5039 West Broad Street, Sugar Hill, GA 30518. Bring a photo ID and know what you need before you go.
Gwinnett County Phone Directory
Sugar Hill is in Gwinnett County, and many public records for Sugar Hill residents are held at the county level. The Gwinnett County Clerk of Court, the Probate Court, and the Magistrate Court all serve Sugar Hill. For a full list of Gwinnett County government phone numbers, court contacts, and office locations, visit the Gwinnett County phone directory page.
Nearby Cities
Several cities near Sugar Hill have their own government offices and phone directories. Lawrenceville, Duluth, and Gainesville are all within a short drive. If you need contact info for county-level offices, the Gwinnett County page above covers the courts and clerk offices that serve the broader area.